About Us
Live Well Brands Mission Statement
Live Well Brands is a values-based company headquartered in Ventura, CA. We are committed to bringing consciousness and conscious products to the marketplace. Our mission "creating meaningful opportunities for individuals," means we offer living wages, the opportunity for health insurance, and other benefits for our team members, that are increasingly rare in today's economic climate.
"There is nothing more critical in today's challenging times than to catalyze the opportunity for good people to voice their conscience and support those products and companies that are of value to them, their community and the environment. We're delighted to be part of that process." Brian Chossek, President, Live Well Brands.
Policies
Customer Service for LiveWellBrands.com is provided by Live Well Brands. For assistance with your order or anything else related to the LiveWellBrands.com, please call 800-695-7673 or e-mail us at info@LiveWellBrands.com.
Our Philosophy:
No detail is too small! As regular shoppers themselves, Live Well Brands, operators of LiveWellBrands.com, understands the value of high-quality customer service and responsiveness. Our goal is to provide you the service you need, when you need it. Whether it's help with navigating the website and placing your order or checking in on a shipment that's coming to you, we stand ready to assist and impress you! Our standard office hours are 8AM to 4PM PST, Monday through Friday. If you can't reach us during normal business hours, we'll be back to you as soon as possible the next business day.
Where We Ship To:
LiveWellBrands.com presently ships to all locations within the United States. If you're located outside the United States and would like to make a purchase today, please contact us at 800-695-7673 email us at info@LiveWellBrands.com. We'll do everything we can to satisfy you!
Shipping Policy:
Live Well Brands makes every effort possible to ship all orders placed at LiveWellBrands.com within 2-3 business days of receipt of the order. Orders will be shipped via parcel post (typically UPS or USPS) and can be expected to be received within 3-7 business days of shipment. If you need expedited shipping, please contact us at 800-695-7673 or info@LiveWellBrands.com. Standard shipping is always free on orders over $45.
Minimizing Our Footprint:
At Live Well Brands, we believe our job is to maximize service and minimize our footprint. Whenever possible, Live Well Brands will be shipped using recycled packing materials (from the peanuts to the cardboard!).
Return Policy:
We want you to be delighted with everything you purchase from Garlic Gold.com. If for any reason you are dissatisfied with a purchase, you may return the item for a full refund of the purchase price, minus the shipping cost. Please call us at 800-695-7673, e-mail us at info@LiveWellBrands.com or mail to us at Live Well Brands, 2568 Channel Drive, Ventura, CA 93003 and include your name, address and phone number in your communication.
Merchandise should be sent via a prepaid, insured method to ensure safe delivery to:
Live Well Brands
Attn: Shipping and Receiving
2568 Channel Dr.
Ventura, CA 93003
Returns: If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately we cannot reimburse you for the original shipping charges. We will reimburse you for the total cost of the item(s) only.
Exchanges: If you are exchanging merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately we cannot reimburse you for the original shipping charges. Your replacement item will also be charged shipping as well.
Incorrrect Orders: If we have inadvertently sent you incorrect or defective merchandise, we apologize. You will be reimbursed for the cost of returning the package to us ($5.99 Domestic & 19.99 International per order maximum reimbursement), and you will not be charged for the shipping costs for the replacement merchandise.
Credits to your Charge Card:
Credits toward your charge card will be issued as soon as we receive your return. If you request replacement product to ship out before your return is received, we will charge your card as if it is a new order.